Frequently Asked Questions

ORDERS

When will my order ship?
Orders are dispatched within 1–2 business days. You'll receive a tracking number via email once your order is on its way.

Can I change or cancel my order?
We process orders quickly. If you need to make a change, contact us at info@hotaruculture.com.au as soon as possible. We'll do our best but cannot guarantee changes once an order is being processed.

Do you offer free shipping?
Yes — free standard shipping on all Australian orders over $120 AUD.

RETURNS & EXCHANGES

What is your returns policy?
We offer exchanges and store credit within 14 days of delivery. Items must be unworn, unwashed, and returned with all original tags attached. Limited edition drops are final sale.

How do I start an exchange?
Email us at info@hotaruculture.com.au with your order number and the item you'd like to exchange.

PRODUCTS

How do your pieces fit?
Our clothing is designed with a premium oversized fit. Check our Sizing Guide for detailed measurements across all styles.

What quality can I expect?
We build for longevity — heavyweight fabrics, quality construction, and graphics that last. Every piece is made to be worn, not just owned.

Are your drops restocked?
Limited edition drops are not restocked. Once they're gone, they're gone. Sign up to our mailing list to be first to know about new drops.

PAYMENTS

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. All transactions are processed securely through Shopify Payments. We never store your card details.

CONTACT

How do I get in touch?
Email us at info@hotaruculture.com.au. We aim to respond within 1–2 business days.