Refund policy

Every drop is built to spec. If something rolls off the line wrong, we'll sort it.

We accept returns for store credit or exchange within 14 days of receiving your order.

Refunds:

Refunds are only issued for items that arrive defective or with a manufacturer fault, in line with the Australian Consumer Law.
To flag a fault, email us at info@hotaruculture.com.au with your order number and photos within 7 days of delivery.

How It Works

• Return shipping costs are on you
• Items must be unused, unwashed, with original tags and packaging intact
• Hold onto your tracking proof until your return is confirmed

The Fine Print

• Exchanges are not available on previously exchanged items
• If your requested size or style is out of stock, store credit will be issued
• Allow 2–3 weeks for exchanges to be processed and shipped back to you
• Limited edition drops are final sale — no returns or exchanges. Once they're gone, they're gone.

Questions? Hit us at info@hotaruculture.com.au — we'll get back to you within 2 business days.

HOTARU. BUILT DIFFERENT.